Errors during license activation
There are a list of errors that might appear during the process of the license activation.
| # | Error | Troubleshooting |
|---|---|---|
| 1 | Error. The License Ticket ID that you have entered is incorrect or invalid. Please recheck your Ticket and try again. | 1) Please check the license ticket you are using. Probably, you missed some part of the license ticket or add extra space while copy-pasting it. 2) Also, it is possible, that you are trying to use the previous (second) license type with the new software version (5.5+), which is no longer supported. 3) Contact us directly at [email protected] and provide the license ticket, which you tried to use. |
| 2 | Error. Unable to connect to the remote license server. The automatic license activation has failed. Check your Internet connection or try to activate your license manually. | |
| 3 | Error. Failed to decode the license data. The license string that your entered is incorrect. Please recheck the copied license information and try again. | |
| 4 | Error. The license activation has failed. You have exceeded the maximum allowed number of attempts to activate the license. Contact [email protected] to find out how to resolve the problem. | |
| 5 | Error. The license activation has failed. Your license expired. Contact [email protected] to find out how to renew your license and resume the access to service. | |
| 6 | Error. The license activation has failed. You have used all the available licenses embedded in your License Ticket ID. Contact [email protected] to find out how to obtain more licenses. |
Errors during license deactivation
| # | Error |
|---|---|
| 1 | Error. Failed to deactivate the license. No valid license is found on this machine. |
