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If you are experiencing any issues in the normal functioning or full denial of the self-hosted Server version of the WebSpellChecker package, here are the steps that will help you to define the root cause of the problem. Also, the same findings will be useful if you eventually decide to contact the technical support. The required information is marked with 

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 status.

Server-side components

1. Check the logs recorded by AppServer. The logs folder is located in the /WebSpellChecker installation directory/AppSever/Logs/. Are there any errors?

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  Make screenshots of the console errors and failed requests. For the failed requests, it is recommended to export a HAR file with the failed requests. HAR files contains a full infomation information about the request.