Page History

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1. Check the logs recorded by AppServer. The logs folder is located in the /WebSpellChecker installation directory/AppSever/Logs/. Are there any errors?

Status
subtle true colour YellowGreen title TODO

 Archive a folder with /Logs into a *.zip archive and send it to the support team.

2. Check the AppServer status and version. What responses do you get?

• Main AppServer Commands#3commands#3.CheckAppServerVersion
• Main AppServer Commands#4commands#4.CheckAppServerStatus

Status
subtle true colour YellowGreen title TODO

 Make screenshots or copy/paste the responses that you get when checking the status and version and provide it to the support team.

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Tip
Don't know how to access your browser tab or check requests in the network tab? No problem, please check How to access the browser console errors and failed requests in the network tab.

Status
subtle true colour YellowGreen title TODO

  Make screenshots of the console errors and failed requests. For the failed requests, it is recommended to export a HAR file with the failed requests. HAR files contains full information about the request.

4. Also, the support team may ask to provide /AppServer/AppServerX.xml file to validate the used settings for your installation.

Client-side components

1. What type of the product do you use (WProofreader, SCAYT or WSC plugin for CKEditor 4, Web API, ect.)?

2. Where the spelling/grammar checking feature is integrated?

• Is this a rich text editor or plain HTML control?
• What is the version of your rich text editor? Is it up to date?