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There are a list of errors that might appear during the process of the license activation.

#ErrorTroubleshooting
1
Warning

Error. The License Ticket ID that you have entered is incorrect or invalid. Please recheck your Ticket and try again.

1) Please check the license ticket you are using. Probably, you missed some part of the license ticket or add extra space while copy-pasting it. 

2)  Also, it is possible, that you are trying to use the previous (second) license type with the new software version (5.5+), which is no longer supported. 

3) Contact us directly at [email protected] and provide the license ticket, which you tried to use.

2
Warning

Error. Unable to connect to the remote license server. The automatic license activation has failed. Check your Internet connection or try to activate your license manually.

1) When the automatic license activation is chosen, it requeres the internet connection. Check the internet connection and firewall restrictions on the server where you are activating the WebSpellChecker license.

2) If there is no internet on the server, where you are instlling the software, choose the manual license activation. The appropriate instructions can be found in the Licensing section.

3
Warning

Error. Failed to decode the license data. The license string that your entered is incorrect. Please recheck the copied license information and try again.


4
Warning

Error. The license activation has failed. You have exceeded the maximum allowed number of attempts to activate the license. Contact [email protected] to find out how to resolve the problem.


5
Warning

Error. The license activation has failed. Your license expired. Contact [email protected] to find out how to renew your license and resume the access to service.


6
Warning

Error. The license activation has failed. You have used all the available licenses embedded in your License Ticket ID. Contact [email protected] to find out how to obtain more licenses.


Errors during license deactivation

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