Page History

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Status
subtle true colour Green title TODO

 Archive a folder with /Logs into a *.zip archive and send it to the support team.

2. Check the AppServer status and version. What responses do you get?

• Main AppServer Commands#3commands#3.CheckAppServerVersion
• Main AppServer Commands#4commands#4.CheckAppServerStatus

Status
subtle true colour Green title TODO

 Make screenshots or copy/paste the responses that you get when checking the status and version and provide it to the support team.

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Status
subtle true colour Green title TODO

  Make screenshots of the console errors and failed requests. For the failed requests, it is recommended to export a HAR file with the failed requests. HAR files contains full information about the request.

4. Also, the support team may ask to provide /AppServer/AppServerX.xml file to validate the used settings for your installation.

Client-side components

1. What type of the product do you use (WProofreader, SCAYT or WSC plugin for CKEditor 4, Web API, ect.)?

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