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1) Please check the license ticket you are using. Probably, you missed some part of the license ticket or added extra space while copy-pasting it. 

2)  Also, it is possible that you are trying to use the previous (second) license type with the new software version (5.5+), which is no longer supported. 

3) Contact us directly at [email protected] and provide the license ticket which you tried to use.

1) When the automatic license activation is chosen, it requires an internet connection. Check the internet connection and firewall restrictions on the server where you are activating the WebSpellChecker license.

2) If there is no internet on the server where you are installing the software, choose the manual license activation. The appropriate instructions can be found in the Licensing section.

1) If you are using manual license activation, please check the license string you are using. Probably, you missed some part of the license ticket or added extra space while copy-pasting it. 

2) If you use a Floating license mechanism, the reported issue means that the Application server could not connect to the License server. You have to check the reported errors in the Logs files on the License server.

WebSpellChecker licenses, which are used for software versions less than 5.9.0, have a fixed number of embedded licenses (available copies of the WebSpellChecker software), which can run at the same time. If you want to activate the license once again, you have to deactivate it from one of the previous installations. 

• License deactivation on Windows
• License deactivation on Linux

If the deactivation is impossible for some reason, or you need more WebSpellChecker copies of the software than your company purchased, please contact us directly at [email protected] and provide the license ticket which you tried to use, and the details of your request for additional license activation.